Frequently Asked Questions

Everything you need to know about shopping with Boden.

How long does standard delivery take?

Standard delivery typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.

What is your return policy?

We offer a 90-day return policy for most items. Goods must be returned in their original condition, unworn and with tags attached, for a full refund.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these against your own measurements to ensure the perfect fit.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize sustainable fabrics like organic cotton, recycled polyester, and responsibly sourced wool across our collections.

Can I change or cancel my order after it has been placed?

Because we process orders quickly, there is a very short window to make changes. Please contact our Customer Service team immediately, and we will do our best to assist.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.